We heard from 250 procurement specialists from around the globe.
A Shift in Procurement Criteria
A notable shift took place in 2020. Price took last priority in customer’s needs, where products that ultimately save lives were valued very highly. Where price formerly took a high priority in the eyes of a procurement team, this is now second to supply certainty. The weakness of supply systems being revealed in 2020 has opened eyes and minds into new procurement values.
Procurement Challenges: Before and After
Pre-Pandemic
- Supplier Innovation
- Account Management
- Supplier-related Issues
- Regulatory and Decision-Making Process
- Risk Mitigation
- Dark Purchasing/Maverick Spending
During Pandemic
- Supplier Validation
- Regulatory & Decision-Making Process
- Cost
- Supply Certainty
Post Pandemic
- Supplier Innovation
- Account Management
- Supplier-related Issues
- Redesigning & Rebuilding Supply Chains
- Risk Mitigation
- Funding Models
Procurement teams need support, not simply sales.
Local Manufacturing
15% Experienced Fraudulent Products.
One statement to wrap it all up?
“Our supply chain had become complacent & cumbersome. It broke and we hurt. Going forward we will be looking for a more nimble approach with agility that allows us to flex with unpredictable external influences.”
Head of Category, NHS